Launch support for IT and game products in the UAE
We will line up your licence, your permits and everything the buyer sees before paying, so the release is not held by a document that was nobody's job until the week of launch.
Age rating permit
Возрастной рейтинг
AED 500
500 AED
Boxed release
Физическая версия
AED 1,000
1 000 AED
Decision on filing
Решение по заявке
5 working days
5 рабочих дней
When you need launch support in the UAE
The release date is set
A game reaches players here through a permit route: an age rating certificate first, then a permit for the version you sell. Both are filed by a holder of a media licence.
Your licence names another activity
The trade licence says what the company may do. A product that sells, subscribes or takes payments can sit outside the words you were licensed for.
The store page has no Arabic
Consumer duties reach sellers registered here, and they ask for the product information and the invoice in Arabic. A page written only in English falls short of that.
You sell from outside the country
The consumer rulebook follows where the seller is registered; the buyer's screen does not decide it. Which entity contracts with the player decides which duties the sale carries.
A distributor asks for your certificates
A partner selling your game here needs the paperwork in its own name or in yours. Which of you holds the permit decides who can pull the game from sale.
The product collects player data
Personal data has had its own federal law here since January 2022. What the product collects, where it travels and who answers for it is a launch question, and it does not wait.
What launch support in the UAE covers
Launch support answers one question in the order the authorities ask it: may this company sell this product here, and does everything the buyer sees match what was filed. A release stalls on the licence, the permit route and the customer-facing text. Each of them has an owner, a filing and a date, and we will hand you all three.
What you get
- A permit route with dates
- A licence that fits the product
- Customer terms in both languages
- A data map for the product
- One owner for every filing
What we check before release
- The activity on the trade licence, against what the product actually does and charges for.
- The permit route for the version you release: the digital one, the boxed one, or both.
- The information a buyer sees before paying, and the language it is written in.
- The invoice the sale produces, and what the rules require it to carry.
- The personal data the product collects, where it travels and who answers for it.
- The partner or distributor selling on your behalf, and which of you the permit is issued to.
What stays on your side
- The build, and the materials a reviewer asks to see.
- The store account, and whoever in the team holds it.
- Your payment provider's own conditions, set by contract and standing apart from the rules.
- The decision on which entity sells to players, once we have set out what each one costs you in duties.
Where the permits come from
Age rating certificate
The authority reads the game against the national content standards and issues an age rating certificate. The published fee is AED 500 and the stated decision time is five working days.
Digital release permit
Circulating the digital version through online stores takes its own permit, published at AED 500 with the same five working days.
Boxed release permit
Selling the physical version in retail outlets is a separate permit, published at AED 1,000. Every filing asks for an intellectual property certificate issued by the ministry.
Sources: fees and stated decision times for the age rating permit and the circulation permits are published by the authority; consumer duties and the Arabic invoice come from the federal consumer law.
Stages of work
First read of the launch — 3–5 working days.
We will map the product against the questions an authority asks: which activity it sells, who pays for what, and which of its screens carry a promise.
The licence against the product.
We will line up the activity written on your trade licence with what the product actually sells. Where the two do not meet, we will say whether the answer is an amendment or a different entity.
Choosing the permit route.
Digital release, boxed release or both decide which permits you file and in what order. The age rating certificate comes first, because the circulation permits are filed against it.
Customer-facing text and the invoice.
We will write or correct what the buyer sees before paying, and set out what the invoice has to carry and in which language. Where the product already sells elsewhere, we will keep the wording your users have accepted and change only what has to change.
The data map.
We will record what personal data the product takes, where it goes and who answers for it, so nobody has to rebuild it against a deadline.
Filing, and the launch file you keep.
We will prepare the filings and hand you one file: which permit covers which version, what was declared, and what has to be redone when the product changes.
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